Technical support
Tell us what’s blocking the launch.
Include the marketplace listing, operating system, version, architecture, AWS region, and a concise description of the issue. Do not include credentials, private keys, customer data, or other sensitive material.
EMAIL SUPPORT
support@vmprosupport.com →Use email to open a support request. Response commitments and support scope are defined by the applicable AWS Marketplace listing.
What to include
- 01
ProductMarketplace listing URL or listing ID
- 02
EnvironmentOS version, architecture, AWS region, and instance type
- 03
ImpactWhat you expected, what happened, and when it began
- 04
EvidenceSanitized errors or logs with secrets and sensitive data removed
Never send passwords, access keys, private keys, classified information, controlled data, export-controlled data, privileged material, or highly sensitive information.